Exchange and return policy:

We at Baleno LLC work hard to provide quality products and customer satisfaction. We apologize for replacing or returning the product because our products are for personal use only. However, unless they contain an industrial defect, and this does not apply to lenses of all kinds. However, if you are not satisfied with a product purchased from our website or physical store, please read the following exchange and return policy:

Replacement policy:

Products purchased from our website or physical store can be exchanged within a period of [3 days] from the date of receipt as a maximum. The product must be in its original condition in the same condition in which it was purchased, including the original packaging, tags and labels. The original purchase receipt or invoice must be presented as proof of purchase. The product can be replaced with another product of the same value, or the difference can be paid if the value is higher.

Return policy:

Products purchased from our website or physical store can be returned within a period of [3 days] from the date of receipt as a maximum. The product must be in its original condition in the same condition in which it was purchased, including the original packaging, tags and labels. The original purchase receipt or invoice must be presented as proof of purchase. The value of the product will be refunded in the same way as the original payment, whether it was cash or by credit card, within a certain period of time that may reach 21 working days, depending on the policies of banks and credit card companies.

Please note the following points:

Additional fees may apply to exchanges or returns, such as shipping fees or repackaging fees, and this depends on the company's policy and conditions for exchange and return.
Some used, defective, or custom-made products are not allowed to be exchanged or refunded, and the exchange and return policy can vary for this category of products.
In the event of product defects or shipment damage, please contact customer service to report the problem and take the necessary action.
We reserve the right to amend the exchange and return policy at any time without prior notice.
Please check the current exchange and return policy before making a purchase, exchange or return.
The exchange policy applies to sunglasses only if you receive a product other than the one ordered.
We hope our exchange and return policy is clear and meets your needs as a customer. We are committed to providing quality customer service and ensuring that you are satisfied with our products.