We consider the online privacy of our visitors important and work hard to protect your personal information. This page indicates how we collect, use and protect visitor information on our website.
Use of information
We use the information we collect to improve the content and services of our site and to customize it according to the needs and interests of our visitors. We do not sell or share personal visitor information with third parties without their express consent, except as required by law or to comply with applicable laws and regulations.
Handling of personal information
If you decide to provide personal information, such as your name and email address, when using some of the services on our site, we treat such information as confidential and use it only for the purposes for which it was provided, such as responding to your inquiries or providing the services you have requested.
Information security
We care about the security of personal information and follow appropriate security procedures to protect it from unauthorized access, unauthorized use, unauthorized modification or deletion. However, visitors should be aware that the Internet is not a 100% secure environment and that the security of personal information online cannot be guaranteed to be absolute.
Use of cookies
We may use cookies on our site to improve user experience and customize content according to visitors' needs. You can disable cookies via your browser settings, but doing so can reduce the functionality and capabilities of the site.
Links to third party websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or the content of those websites. Please read the privacy policies of those websites before providing any personal information on them.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time in accordance with developments in privacy laws and Company requirements. Any updates will be posted on this page, and you are encouraged to check back periodically.
We will be happy to answer your questions or provide further clarifications. You can communicate with us through the means of communication available on our website. We take great care of the privacy of our visitors and treat their personal information with confidentiality and respect. Thank you for trusting us and using our site.
Shipping and delivery policy
We at Baleno LLC strive to provide the best service to our customers by offering a convenient and reliable shipping and delivery policy. Please read this page carefully to learn about our shipping and delivery policies and terms.
Shipping:
We ship orders to addresses within the country or other countries according to the options available at the time of completion of the purchase process.
Orders are usually shipped out within 1-3 business days after payment confirmation, this time can be affected by special circumstances such as public holidays or bad weather.
Customers can choose the appropriate shipping method that suits their needs and its cost appears upon completion of the purchase.
Delivery:
Orders are delivered to the shipping address specified when the purchase was completed.
Customers must ensure that they have the correct delivery address and full details, including a phone number available for contact, in case they need to be contacted regarding the delivery of the shipment.
The delivery period may be affected by circumstances beyond our control, such as carrier delays or customs delays in different countries.
Customs duties and taxes:
Some shipments may be subject to customs duties or taxes when received in different countries.
The customer is responsible for paying any customs duties or local taxes that may be applicable to his shipment.
Shipment tracking:
Baleno LLC allows you to track your shipment through the reference number that is sent to you when the order is shipped.
You can follow the location and status of your shipment on the specific carrier's website or through the link provided in the shipment tracking message.
Other policies:
Shipping and delivery policy may be subject to change according to company updates or applicable local legislation.
There may be special offers, campaigns or promotions that apply to the shipping and delivery policy, and are explained in the particular offer or campaign.
We hope that this page has provided you with a clear view of the shipping and delivery policy of Baleno LLC. In the event that you have any inquiries or need more information, please contact us via the available means of communication. Thank you for your understanding and cooperation.
Exchange and return policy:
We at Baleno LLC work hard to provide quality products and customer satisfaction. We apologize for replacing or returning the product because our products are for personal use only. However, unless they contain an industrial defect, and this does not apply to lenses of all kinds. However, if you are not satisfied with a product purchased from our website or physical store, please read the following exchange and return policy:
Replacement policy:
Products purchased from our website or physical store can be exchanged within a period of [3 days] from the date of receipt as a maximum.
The product must be in its original condition in the same condition in which it was purchased, including the original packaging, tags and labels.
The original purchase receipt or invoice must be presented as proof of purchase.
The product can be replaced with another product of the same value, or the difference can be paid if the value is higher.
Return policy:
Products purchased from our website or physical store can be returned within a period of [3 days] from the date of receipt as a maximum.
The product must be in its original condition in the same condition in which it was purchased, including the original packaging, tags and labels.
The original purchase receipt or invoice must be presented as proof of purchase.
The value of the product will be refunded in the same way as the original payment, whether it was cash or by credit card, within a certain period of time that may reach 21 working days, depending on the policies of banks and credit card companies.
Please note the following points:
Additional fees may apply to exchanges or returns, such as shipping fees or repackaging fees, and this depends on the company's policy and conditions for exchange and return.
Some used, defective, or custom-made products are not allowed to be exchanged or refunded, and the exchange and return policy can vary for this category of products.
In the event of product defects or shipment damage, please contact customer service to report the problem and take the necessary action.
We reserve the right to amend the exchange and return policy at any time without prior notice. Please check the current exchange and return policy before making a purchase, exchange or return.
The exchange policy applies to sunglasses only if you receive a product other than the one ordered.
We hope our exchange and return policy is clear and meets your needs as a customer. We are committed to providing quality customer service and ensuring that you are satisfied with our products.
Terms and Conditions:
Users must be of legal age to use the Website and to fulfil all of the aforementioned terms and conditions.
Users must not use the Site in ways that are illegal or harmful or cause any harm to the Site or other users.
Baleno LLC has the right to suspend or cancel the user's account if there are violations of the terms and conditions.
Intellectual property rights:
All intellectual property rights relating to the content, trademarks, software and designs belong to Baleno LLC and may not be used without its written permission.
Copying, transmitting, distributing or using any part of the Website or the Content in illegal or unauthorized ways is strictly prohibited.
Permitted use:
Use of the Site is permitted for personal and non-commercial purposes only
Users must not use the Site for any other purpose without the prior written permission of Baleno LLC.
Registration and accounts:
Users may create an account on the Site and provide the requested personal information accurately and correctly.
Users must secure their personal account information and not share it with third parties.
Baleno LLC has the right to suspend or cancel a user's account if there are violations of the terms and conditions or privacy laws.
Compensation and Liability:
Baleno LLC is not responsible for any damage that may result from the use of the site or reliance on the content provided.
The user is responsible for his personal use of the site and bears full responsibility for any compensation or losses resulting from his violation of the terms and conditions or usage laws.
Modification and cancellation:
Baleno LLC has the right to modify or cancel any part of the Website or the Terms and Conditions at any time without prior notice.
Users should review the Terms and Conditions periodically for any modifications or updates.
External links:
The Site may contain links to external websites. Baleno LLC is not responsible for the content or privacy policies of these external websites.
Revocable Rights and Ownership:
All intellectual property rights of the website and the content provided belong to Baleno LLC or the third parties involved in providing the content.
Users must respect all intellectual property rights relating to the Website/Application and not use it in ways that infringe the intellectual property rights of Baleno LLC and/or third parties.
Amendments to the Terms and Conditions:
Baleno LLC has the right to amend the Terms and Conditions at any time without prior notice.
Users should review the Terms and Conditions periodically for any new modifications.
Other considerations:
Users must comply with local and international usage laws when using the Site.
Failure to implement or violate any of the Terms and Conditions shall be grounds for termination of the User's rights to use the Website.
communication:
Users can communicate with Baleno LLC via the communication methods available on the site to report any inquiries or problems.
These Terms and Conditions are the final agreement between Baleno LLC and Users, and govern the use of the Website. Please read the Terms and Conditions carefully before using the Website, and if you do not agree to any term or provision of these Terms and Conditions, please do not use the Website/Application. The use of the site after reading the terms and conditions is a confirmation of your acceptance of all the terms and conditions stipulated.
These Terms and Conditions are effective from the date of publication and remain in effect until further notice. Baleno LLC has the right to cancel the user's account and/or stop access to the site in case the user violates any of the stipulated terms and conditions.
Thank you for using the website and for adhering to the above terms and conditions.
Purchase and instalment terms and policies
If the purchase is made through the payment Methods Tappy and others
Baleno LLC will not deal or provide any services or products to any of the OFAC sanctioned countries pursuant to UAE law.”
Any purchase, dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the United Arab Emirates.
We accept online payment using Visa and MasterCard credit/debit card in UAE Dirhams (or any other agreed currency).
In the event that the customer requests a refund or refund, Baleno LLC is not responsible for refunding the amount, and the customer must refer to the intermediary company for payment / instalments.
